Tax Complexity and the IRS
Tax Complexity and the IRS, Volume 13, Issue 5, 2017
Executive Summary
Tax Complexity and the IRS, Volume 13, Issue 5, 2017
· Eighty-four percent of small employers used a tax preparer for their most recent return, generally unchanged from 2006 (Q#1).
· The fear of non-compliance (and the associated fines, costs and time involved) in filing their taxes is the main reason small employers hire a tax preparer or accountant (Q#2).
· Of those small employers who did not use a tax preparer for their most recent tax filing, 78 percent said they did not use one because their return was simple enough to do themselves (Q#4).
· Currently, 64 percent of small employers use an electronic bookkeeping program for business purposes (Q#6).
· About half of small employers process their payroll in-house, 19 percent use an outside accountant or bookkeeper and 18 percent use a payroll service company (Q#28).
· Just over half of small employers personally handle the business’s financial paperwork and record-keeping, and 15 percent of owners delegate those responsibilities to an employee (Q#29).
· About 42 percent of small employers spend four hours or more a month on tax compliance activities, with 12 percent spending over 10 hours or more a month (Q#8).
· The main tax compliance activity for half of small employers is paperwork preparation (Q#9).
· About one-third of small employers have sought information from the IRS website over the last three years (Q#11). About one-quarter of them found the website very useful in accessing the information of interest (Q#12).
About this poll

Volume 13, Issue 5, 2017
ISSN 1534-8326
Holly S. Wade
NFIB Research Center
Questions in This Poll
33 questions. Select a question to see its response table.
- Did you use a paid preparer or accountant to prepare your most recent tax return for your business?
- Which best describes the primary reason you used a preparer or accountant?
- Did you use the same tax preparer or accountant to prepare your personal tax returns?
- Why didn’t you use a paid preparer or accountant to prepare your business tax returns?
- Did you use a tax filing software program such as TurboTax or TaxAct to file your most recent tax returns?
- Do you use an electronic bookkeeping program such as QuickBooks for business purposes?
- Do you typically consult a tax professional or financial planner prior to making a major financial decision for the business to determine its tax implications?
- On average, how many hours a month do you personally spend on tax compliance activities and tax recordkeeping for your business?
- Is most of the time you spend on tax compliance spent:
- How knowledgeable are you with tax requirements associated with your business – very knowledgeable, knowledgeable, somewhat knowledgeable, or not at all knowledgeable?
- Over the last three years, have you attempted to obtain tax-related information from the IRS Web site?
- Considering the tax-related information you wanted and the tax-related information you found, did you find the IRS Web site very useful, somewhat useful, not very useful, or not at all useful?
- Over the last three years, have you used the IRS’s toll-free telephone number to request tax-related information?
- Considering any and all dealings you have had with the IRS over the last three years, how would you rate your overall satisfaction?
- In the last three years IRS notices and other correspondence have been clear and understandable.
- In the last three years the IRS distributed refunds in a timely manner.
- In the last three years IRS penalties levied were justified.
- In the past 5 years have you been audited by the IRS?
- Was the reason for the audit due to a:
- How long did it take to complete the audit?
- Were you satisfied with the outcome of the audit?
- Did you have to pay a fine or penalty?
- Have you been audited more than once in the past 5 years by the IRS?
- In the past 5 years, have you claimed all the tax deductions or credits you were qualified to take?
- What is the primary reason you did not claim a tax deduction or credit?
- Do you offer your employees a retirement plan?
- What type of plan do you offer?
- Why don’t you offer your employees a retirement plan?
- Does your company do the payroll in-house, have an outside accountant or bookkeeper do it for you, or do you hire a payroll service company?
- Who does your business’s financial paperwork and record-keeping?
- What is your legal form of business?
- Have you changed your businesses’ legal structure in the past 10 years?
- Have you personally been a victim of tax related identity theft?
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