Evaluating Banks
Evaluating Banks, Volume 5, Issue 7, 2005
Tables
42 questions. Select a question to see its response table. marks a Top 100 question.
- (desirable bank characteristic) Knows you and your business.
- (desirable bank characteristic) Provides helpful suggestions and advice.
- (desirable bank characteristic) Offers the cheapest money available.
- (desirable bank characteristic) Convenient location/hours.
- (desirable bank characteristic) Reliable source of credit.
- (desirable bank characteristic) Knows your industry.
- (desirable bank characteristic) Speed of decision-making.
- (desirable bank characteristic) Easy access to loan officer.
- (desirable bank characteristic) Offers a wide range of services.
- (desirable bank characteristic) Knows the local market or community.
- (desirable bank characteristic) Social contact with loan officer.
- (desirable bank characteristic) Has a customer-friendly Web site.
- (bank performance) Knows you and your business.
- (bank performance) Provides helpful suggestions and advice.
- (bank performance) Offers the cheapest money available.
- (bank performance) Convenient location/hours.
- (bank performance) Reliable source of credit.
- (bank performance) Knows your industry.
- (bank performance) Speed of decision-making.
- (bank performance) Easy access to loan officer.
- (bank performance) Offers a wide range of services.
- (bank performance) Knows the local market or community.
- (bank performance) Social contact with loan officer.
- (bank performance) Has a customer friendly Web site.
- (change in) Accessibility to an account manager.
- (change in) Quality of service.
- (change in) Number of services offered.
- (change in) Capability of staff or personnel.
- (change in) Staff turnover.
- (change in) Lending terms.
- (change in) Ease of doing your banking business.
- Over the last three years has your firm been able to SATISFY its borrowing needs:?Top 100 question
- The last time you applied for a business loan, did you get it?Top 100 question
- How many account managers have you had in the last three years?
- What is the approximate time in minutes that it usually takes to go from your place of business to your current primary financial institution?
- Over the last three years at your primary financial institution or bank, have you found technology ________ in conducting your banking business?
- Is your principal financial institution forcing you to use more technology in your banking relationship than you would like?
- Does your firm do any banking over the Internet?
- Do you check on balances and/or deposits on-line?
- Have you applied for credit on-line?
- Do you make payroll deposits on-line?
- Do you transfer money from one account to another on-line?
About this poll
Volume 5, Issue 7, 2005
ISSN 1534-8326
Jonathan A. Scott
Temple University
William C. Dunkelberg
Temple University
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